Privacy Policy
Last updated: 26 September 2026
Party and Play Funhouse Ltd (“we”, “us” and “our”) respects your privacy. This notice explains how we use personal information when you visit our website, contact us, book a visit, party or event, join a loyalty or promotional scheme, or visit our venue. We are the controller of the information described here.
1. Information we collect
- Information you give us: your name, email address, telephone number, address where needed, enquiries and messages, booking and ticket details, payment and transaction information, and any marketing preferences you choose to give us. Payment card details are handled by our payment providers; we do not need your full card details to administer a booking.
- Information about children provided by a parent or carer: names, dates of birth or ages, booking attendance details, and allergy or dietary information where needed to arrange a visit or party safely. Please provide only information we ask for and need.
- Website and device information: IP address, device and browser information, pages visited, referral information, and information collected through cookies or similar technologies, subject to your choices and applicable law.
- CCTV footage: images of visitors and others in areas covered by our venue cameras, used for safety and security.
- Information from others: booking platforms, payment providers and other services you use to interact with us may give us information needed to fulfil your booking or manage our relationship with you.
2. Why we use information and our lawful bases
| Purpose | Information typically used | Lawful basis |
|---|---|---|
| Handle enquiries, bookings, admissions, parties and events; send essential booking messages | Contact and booking details | Contract, or steps requested before a contract |
| Process and reconcile payments, keep accounting records and meet legal requirements | Transaction and limited contact details | Contract and legal obligation |
| Run the venue, respond to complaints and protect visitors, staff and our systems | Relevant booking, contact and incident details | Legitimate interests in operating a safe, secure business; legal obligation where applicable |
| Use CCTV to help protect visitors, staff and property and investigate incidents | Camera footage | Legitimate interests in safety and security; legal obligation where applicable |
| Manage a loyalty programme or a promotion you join | Contact, membership and participation details | Contract or legitimate interests, depending on the programme; consent where required |
| Send marketing by email or text where you have opted in, and record or honour your preferences | Contact details and preferences | Consent, where required by electronic marketing rules |
| Understand and improve the website and measure advertising | Website activity and device information | Consent for non-essential cookies or similar tracking where required; legitimate interests for related analysis where appropriate |
We assess any legitimate interests against your rights and expectations. You can opt out of marketing at any time using an unsubscribe link where provided or by contacting us. Withdrawing consent does not affect processing that was lawful before withdrawal.
Allergy and certain health information may be special category data. We ask a parent or carer for relevant party allergy details so we can prepare food and manage the event safely. Only staff who need the details to arrange the event can access them. Where the details are health information, we rely on the parent or carer’s explicit consent to use them for that purpose. You can withdraw that consent, although we may then be unable to meet the relevant catering or safety request.
3. Who we share information with
We do not sell personal information. We may share information as needed with booking and ticketing services, payment providers, website hosting and customer management providers, email and messaging services, analytics and advertising providers where permitted by your choices, professional advisers, and public authorities when required by law. We require service providers acting on our behalf to protect the information and use it only for the services they provide to us.
Some providers may process information outside the UK. Where required, we use UK adequacy regulations or appropriate transfer safeguards. Contact us if you would like more information about a particular transfer.
4. How long we keep information
We normally keep booking, transaction and related business records for six years, unless a longer period is needed for an active dispute or a legal requirement. Party allergy details are deleted after the event; where an incident occurs, relevant information may need to be kept separately while it is investigated or a claim is handled. CCTV footage is normally kept for 30 days, unless footage is needed for an incident, investigation or legal matter. Marketing information is kept while you remain subscribed, subject to periodic review; we retain enough information to respect an opt-out. Other information is kept only as long as needed for the purpose collected.
5. Security
We use appropriate organisational and technical measures to protect information against unauthorised access, loss and misuse. Access is limited to people and service providers who need it for their work. No internet service can guarantee absolute security.
6. Cookies and similar technologies
Our website uses technologies needed for core functions. With your permission, Hotjar and Microsoft Clarity help us understand how people use the site, and Google Ads helps us measure advertising. Booking, form and other embedded services may also use cookies needed to provide those services.
The cookie banner offers Accept all, Accept essential, and Customize. In Customize, you can switch off Analytics or Advertising, save your choices, or select Reject for essential cookies only. The panel lists cookies and their purposes. To change a previous choice, contact [email protected]; your browser settings also let you remove cookies. We configure optional sitewide tags to load after you allow the corresponding category.
7. Your rights
Depending on the circumstances, you may ask us to access, correct, erase or restrict your information, object to particular uses, or receive a portable copy. You may withdraw consent where we rely on it. Some rights have exceptions; for example, we may need to retain records required by law.
Contact our Data Protection Officer via [email protected] to make a request. Please tell us enough to identify the information concerned; we may need to verify your identity. You can also complain to the Information Commissioner’s Office if you are unhappy with how we handle your information. We would appreciate the opportunity to address your concern first.
8. Other websites
Our website may link to third-party websites and booking services. Their privacy notices explain how they handle information under their own responsibility.
9. Changes to this notice
We may update this notice when our services or use of information change. The latest version will appear on this page with a revised date. We will provide additional notice where an important change requires it.
10. Contact
Party and Play Funhouse Ltd
Unit 12, Barrs Fold Close, Wingates Industrial Estate
Westhoughton, Bolton BL5 3XA
Email: [email protected]
Telephone: 01942 818195
For data protection enquiries, write to the Data Protection Officer at the postal or email address above.