Privacy Policy

Last Updated: 29/01/2025

Party and Play Funhouse (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, book an event, or interact with us in any way.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide

Name Contact details (email, phone number, address) Payment details (processed securely by third-party payment providers) Booking details (party/event bookings, ticket purchases) Enquiries or correspondence

1.2 Information Collected Automatically

When you visit our website, we may collect:

IP address and device informationBrowser type and versionPages visited and time spent on our siteCookies and tracking technologies (see Section 6 on Cookies)

1.3 Information from Third Parties

If you book through a third-party platform, we may receive limited information necessary to process your booking.

2. How We Use Your Information

We use your data to:

✅ Process bookings, payments, and event reservations
✅ Provide customer support and respond to enquiries
✅ Improve our website, services, and marketing efforts
✅ Send relevant updates, promotions, and newsletters (only with your consent)
✅ Ensure safety and security at our venue

3. Legal Basis for Processing

Under UK GDPR, we process your data based on:

Contractual necessity – To fulfil bookings and provide our services. Legitimate interests – To enhance customer experience and improve services. Consent – For marketing communications (you can withdraw consent anytime)Legal obligations – Where required by law (e.g., tax records)

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share information with: Service providers (e.g., payment processors, IT support)Marketing platforms (if you opt-in for promotional content)Law enforcement (if required by law)

All third parties are required to keep your data secure and use it only for the agreed purpose.

5. Data Security & Retention

We take reasonable steps to protect your data from unauthorised access, loss, or misuse. Your information is stored securely and retained only as long as necessary for legal and business purposes.

If you request data deletion, we will erase your information unless required for legal reasons.

6. Cookies & Tracking Technologies

Our website uses cookies to:

🍪 Improve user experience
🍪 Analyse website traffic and performance
🍪 Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights Under UK GDPR

You have the right to:

✅ Access your personal data
✅ Request corrections or updates
✅ Request data deletion (subject to legal requirements)
✅ Withdraw consent for marketing communications
✅ Object to data processing in certain cases

To exercise these rights, contact us at [email protected]

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.